Terms and Conditions

Terms and Conditions

  • All orders are hand crafted by the artist of Fire Creek Clay, because of this orders can take 4-6 weeks for delivery.
  • Fire Creek Clay reserves the right to cancel and fully refund any order.
  • Payment is due at the time of order.
  • To cancel an order, please contact Fire Creek as soon as possible.  No refund is offered once an order has been started.  If an order has not begun production, a full refund will be offered.
  • Inspect your order upon arrival thoroughly.  Please contact Fire Creek immediately should tile be defective or damaged during shipment.  Fire Creek is happy to refund or replace damaged tile.
  • Installation of Fire Creek tiles deems acceptance of the product.  No returns can be made after Fire Creek tiles have been installed.
  • Fire Creek ships all orders via USPS Priority Mail.  Should you require a different method of shipment, please contact Fire Creek.
  • Fire Creek Clay is not liable for any costs associated with the repair or replacement of tiles.  Including removal, installation, or re-installation.

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