All of your question answered on one page. If you have a question that hasn’t been answered here, please don’t hesitate to contact me. I am happy to work with you to get the rustic, nature inspired home that you have been dreaming of.
Frequently Asked Questions
- When will I receive my order? Fire Creek tiles are created just for you at the time of purchase. Due to the lengthy tile process and Fire Creek is run by one artist, please anticipate at least 6-8 weeks for your tile to be ready to ship. Upon ordering, an email will be sent to you within 24 hours to give you a “no later than” date. Your tile will be shipped no later than that date. So, if you are planning to schedule a tile installation, please allow for enough time. Tile making can’t be rushed.
- Are Fire Creek tiles durable? Yes. Every tile is stoneware clay and fire to a high temperature for beauty and durability. Fire Creek tiles are suitable for kitchen backsplashes; fireplace surrounds and bathroom tile.
- Will the glaze withstand wear? Tile is very functional, but different glazes do fit better for different purposes. Fire Creek uses both gloss and matte glazes. They are suitable for both back splashes, bathrooms and fireplace surrounds but are not recommended for floor tiles.
- Do you carry hand cut field tile? Because of my remote location, I no longer take large orders of field tiles. If you need hand cut field tile to border a tile mural or need a small amount of field tile, please connect with me. We can work something out.
Learn more about Fire Creek Tile and what to expect after you order. If you can’t find it here get in contact with us!
Fire Creek Art Tiles made custom for you.
- How do I order tiles for my project? Fire Creek is here to give you the personalized tile install that you are looking for. Measure your space and determine what size tile and how much tile you will need. I hand craft every tile just for you, so please allow 6-8 weeks delivery. Installation of the tiles is deemed acceptance of the product. Timing on order delivery can change depending on how many orders are being processed at the time. I can give you a more accurate time frame before the purchase, expect anywhere up to 6 weeks. During the peak of Renovation season, turnaround time can be longer. Also, since Fire Creek studio is located in a remote location, even priority shipping can take 5-6 days to arrive.
- How do I pay for my purchase? It is easy to pay for your purchase through our shop. Fire Creek Clay accepts payment through emailed invoice via Square or credit cards on the website. If you live in the local area, Fire Creek Clay is happy to take cash or check upon delivery.
- How will my tile arrive? At Fire Creek, I pack my tiles carefully. I ship using Priority Mail via USPS. If you live locally, I can arrange for you to pick up your order at the studio.
- What do I do after I receive my order? I recommend using an installer that is familiar with working with handmade tiles, but you can install handmade tile yourself. I make each tile by hand. Tile will vary slightly in size, shape and color of the glaze. This makes handmade tile unique and beautiful. Using a larger grout line will help navigate the differences in handmade tile compared to commercial tile. Please layout and inspect each tile prior to installation. Broken tiles? Please send a photo of the broken tile and box. Fire Creek is happy to replace any tile broken by mishandling during shipping.