Terms and Conditions
- All orders are hand crafted by the artist of Fire Creek Clay, because of this orders can take 4-6 weeks for delivery.
- Fire Creek Clay reserves the right to cancel and fully refund any order.
- Payment is due at the time of order.
- To cancel an order, please contact Fire Creek as soon as possible. No refund is offered once an order has been started. If an order has not begun production, a full refund will be offered.
- Inspect your order upon arrival thoroughly. Please contact Fire Creek immediately should tile be defective or damaged during shipment. Fire Creek is happy to refund or replace damaged tile.
- Installation of Fire Creek tiles deems acceptance of the product. No returns can be made after Fire Creek tiles have been installed.
- Fire Creek ships all orders via USPS Priority Mail. Should you require a different method of shipment, please contact Fire Creek.
- Fire Creek Clay is not liable for any costs associated with the repair or replacement of tiles. Including removal, installation, or re-installation.